Community Management and Customer Experience professional with extensive experience building, supporting, and engaging online communities in high-volume digital environments. My background spans online community management, customer experience, digital engagement, moderation, and telecommunications, with hands-on expertise with Khoros and a strong understanding of how community platforms can improve customer relationships, self-service, and brand loyalty. I’m particularly interested in the intersection of community, technology, and customer experience — creating online spaces where customers can find answers, connect with one another, share feedback, and build stronger relationships with a brand. Throughout my career, I’ve developed experience in: • Online community management and engagement • Customer experience and relationship management • Community moderation and member support • Khoros community platforms • Digital engagement and content • Community health (analytics) and customer feedback • Problem-solving in high-volume environments • Cross-functional collaboration • Telecom and technology environments I was also recognized with the Rogers Employee of the Year – Business Excellence Award, reflecting my commitment to customer experience, collaboration, and delivering meaningful results.