Community manager

Community Manager at Cloud Nine About Cloud Nine Cloud Nine is a neurodivergent clothing brand, and we're launching a community app to go with it. It's a place where people can talk to other people who understand what they're dealing with, without having to explain themselves first or perform being fine. We're not building a shopping app, it's a community app. You'd be the first community hire, which means you're setting up how all of this works rather than inheriting someone else's system. What you'd be doing Initially 3 hours a day, then around 6-8 hours a day once the community gets going The daily stuff You're in the community every day. Welcoming new members by name, replying to posts, starting conversations, moderating, keeping the channels organized so people can find things. We need to ensure that nobody posts and gets ignored. If someone shares something, cm always replies. The part that makes this work is memory. Following up with someone about the job interview they mentioned last week, or the dog, or the appointment they were nervous about. That's what turns a feed into a community, and it's the thing most brand communities never bother doing. We also have a Discord, and Facebook group, but need to bring those people here to the app. Programming and engagement You'd build and run the calendar of what's actually happening inside the community week to week. That includes: Challenges, prompts, and recurring threads that give people a reason to open the app Polls and product voting, where members get a say in what we make and what we call it Q&A sessions with therapists and guests (you would find) Giveaways, including the monthly free hoodie to a random member Whatever else you come up with. We don't have this figured out, and we'd rather you tell us We also want you reaching out to therapists, occupational therapists, ADHD coaches, and other professionals in the space to line up interviews for the community. That means finding them yourself, sending the outreach, booking the call, and getting it filmed and cut if being posted. Or interviewing live. These people give us credibility, and their audiences are exactly who we're built for. Bring us ideas instead of waiting for a brief, because the best of this kind of content usually comes from whoever thought of it first. Notifications and lifecycle You'd own push notifications, including segmenting them so members, customers, and creators aren't all getting the same message. Same goes for onboarding, so new people land somewhere and don't bounce, and re-engagement, so people who've gone quiet get a reason to come back that isn't just a nudge. Events and partnerships This is the offline half of the job and it matters as much as the online half. There are organizations across the US and Canada already running events for neurodivergent people. We want you finding them, reaching out cold, and getting Cloud Nine attached in whatever way makes sense: co-hosting, sponsoring, contributing something, or just being a named partner. It doesn't have to be our event. It just has to be real. Once something's booked, you post it in the community so members in that city can go, and you get photos and moments back to the content team so it can live on social too. Over time, we want Cloud Nine running its own events. You'd be the one building toward that. Reading the room You'd track engagement and retention, and more importantly you'd know what's going on qualitatively. Who's here every day, who's drifting, what people keep bringing up, what nobody responds to. That means: Reporting back regularly on what's working and what isn't Spotting members who'd make good UGC creators, ambassadors, or moderators Pulling out product and customer feedback and getting it to the right people. We want to learn what people actually want in a hoodie by watching them talk, and you're the one who'd notice Building the systems Since you're first in the seat, you'd help write the community guidelines, set up how moderation works, and define what gets escalated and to whom. Neurodivergent spaces need real care here. People show up in bad moments sometimes, and we need a plan for that rather than improvising. Support Some customer questions will land in the community no matter what we do. You'd handle the easy ones and route the rest to Leia on Customer Success. We'll draw a clear line on what's yours and what isn't so this doesn't eat the job. Who you'd work with Creative Director: strategy, campaigns, launches, messaging, what's a priority Customer Success (Leia): support questions, customer access, escalations UGC / Creator Manager: creator opportunities and recruiting from the community Product and Design: member feedback, testing, product voting, co-creation Email and Lifecycle: onboarding, retention, win-back campaigns Leadership: community strategy, KPIs, where this goes long term What you own Community operations, member experience, programming, engagement, moderation, notifications, community insights, events, and the day-to-day running of all of it. What success looks like By month three, members are replying to each other without you having to start every thread, and you know the regulars by name. By month six, we've been part of at least a few in-person events, there's a group of members clearly invested enough to be ambassadors, and we're making product decisions based on things you've heard in the community. Who we're looking for You're neurodivergent yourself, or you've spent enough time in these spaces that people trust you in them You've run a community before. Discord, Facebook, Reddit, Slack, a forum, a group chat that got out of hand. Tell us what it looked like You're warm in writing. People open up to you and you know how to answer when they do You can email an organization you've never met and get a yes You work on your own. Nobody's handing you a task list every morning, and the first few months are going to be a lot of figuring it out You can sit with a hard conversation without panicking and without going cold Helpful but not required: existing relationships with neurodivergent orgs, advocacy groups, or event organizers. Experience running events. Being comfortable on camera.