Enterprise Client Success and SaaS strategy leader with 12+ years of experience driving growth, retention, and digital transformation across complex, multi-site organizations. Proven track record of building high-performing teams, strengthening executive partnerships, and delivering measurable business outcomes, including portfolio retention, revenue expansion, and enterprise account growth. Experienced in leading strategic initiatives across manufacturing, higher education, public sector, and professional sports and entertainment environments. Passionate about aligning technology, people, and business strategy to maximize client value, accelerate adoption, and drive long-term organizational success.